Managing your service charges effectively housemark 2013 2 1 introduction in an ideal world social landlords would all have a clear service charge setting policy. The directions apply to service charges for works of repair maintenance or improvement payable by leaseholders of houses and flats within england whose landlord is a social landlord a social landlord means a local authority or registered social landlord usually a housing association. Landlords in the social rented sector are responsible for clearly setting out to the tenant which of their service charges are eligible in accordance with the eligible service charges regulations . Go to section a guide to service charges administration charges ground rent recognised tenants associations and forfeiture for a brief summary see the service charges fact sheet there are additional advice guides on section 20 consultation for private landlords resident management companies and their agents and section 20 consultation for council and other public sector landlords. 21 march 2018 universal credit and rented housing guide for landlords removed link to uc47 form and replaced it with a link to the online service in section 9 of english version replaced
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